Ember Stead

Frequently Asked Questions

• Is the lamp bright enough, or is it mainly for atmosphere?

  Our lamps are designed to create a warm, calming atmosphere rather than to replace main lighting.
  
  They give off a soft, gentle glow that’s perfect for evenings, relaxing moments, or winding down before bed. For reading or full-room lighting, we recommend using them alongside existing lights.

• Can I safely leave the lamp on in the evening?

  Yes. The lamp uses low-heat LED lighting and is safe for extended evening use.
  
  It stays cool to the touch and is designed for everyday use in living rooms, bedrooms, and similar spaces.

• What if I change my mind after ordering?

  We offer a 30-day return policy.
  
  If the lamp isn’t right for your home, you can return it within 30 days of delivery. Just contact our support team and we’ll guide you through the process.

• How long does delivery take?

  Orders are processed and shipped within 1–2 working days.
  
  Once dispatched, delivery usually takes 5–9 working days, depending on your location within the UK.

• Is the lamp easy to use and maintain?

  Yes. The lamp is designed to be simple and effortless to use.
  
  You can choose between a plug-in version or a battery-powered version.

  Both options require no assembly or setup. Simply place the lamp where you want it and enjoy the warm light.
  
  For maintenance, gently wipe the lamp with a soft, dry cloth to keep it looking its best.